1. Our Privacy Obligations

FreelanceStatistician.com (“FreelanceStatistician”) is committed to protecting the privacy of its users and is governed by the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) for users in the European Union (EU). The Act and the GDPR regulate how personal information and data are collected, stored, and used by FreelanceStatistician. ‘Personal information’ means any information relating to an identified or identifiable natural person, also referred to as ‘data subjects’. FreelanceStatistician’s Privacy Policy applies to all personal information and data collected and/or held by FreelanceStatistician. This Privacy Policy explains how we process personal information and data about users and data subjects, including users in the EU. We will regularly review this policy and may update it from time to time to ensure compliance with relevant legislation and best practices.

At FreelanceStatistician.com, we take your privacy seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website and services. By using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

When you register an account on FreelanceStatistician.com, we collect your name, surname, email address, phone number, and any other information you provide to us. When you use our website and services, we may also collect information about your usage, such as your IP address, browser type, and device type.

1. Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

• Account Details – username, password, profile picture.
• Contact Details – email address, phone number.
• Location Details – physical address, billing address, timezone.
• Identity Details – full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.
• Financial Information – credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
• User Generated Content – project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

1. Information that we collect from others

Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

• Basic Details – username, profile picture.
• Contact Details – email address, phone number.
• Location Details – Physical Address, billing address, timezone.
• Financial Information – payment account details (e.g. paypal email address and physical address), and wire transfer details.
• List of contacts – email provider address book.
• User Generated Content – user profile.

c.Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

• Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
• Device Information – device identifier, device type, device plugins, hardware capabilities, etc.
• Location – GPS position.
• Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc.

1. Links to other sites

On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

3. How We Use Your Information

We use your personal information to provide you with our website and services, to communicate with you about your account, to respond to your inquiries, and to improve our website and services. We may also use your information to send you promotional emails about our website and services, but you can opt-out of receiving these emails at any time.

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

• to provide the service or product you have requested;
• to facilitate the creation of a User Contract (see Terms of Service for more information);
• to provide technical or other support to you;
• to answer enquiries about our services, or to respond to a complaint;
• to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
• to allow for debugging, testing and otherwise operate our platforms;
• to conduct data analysis, research and otherwise build and improve our platforms;
• to comply with legal and regulatory obligations;
• if otherwise permitted or required by law; or
• for other purposes with your consent, unless you withdraw your consent for these purposes.

The ‘lawful processing’ grounds on which we will use personal information about our users are (but are not limited to):

• when a user has given consent;
• when necessary for the performance of a contract to which the user is a party;
• processing is necessary for compliance with our legal obligations;
• processing is necessary in order to protect the vital interests of our users or of another natural person.
• processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

We use automated decisions when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analyzing user-generated content, user activity and the outcome of jobs; in this context, user-generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision-making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

4. How We Share Your Information

We may share your personal information with third-party service providers who assist us in providing our website and services, such as payment processors and email providers. We may also share your information with our affiliates, partners, or other third parties for marketing or other purposes. We will not sell or rent your personal information to third parties.

1. Our third-party service providers

The personal information of users may be held, transmitted to or processed on our behalf outside Australia, including ‘in the cloud’, by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third party service providers include:

• Cloud hosting, storage, networking and related providers
• SMS providers
• Payment and banking providers
• Marketing and analytics providers
• Security providers

1. Third-party applications

Through the Freelancer API it is possible for users to grant third party applications access to their Freelancer account. Depending on the permissions that are granted, these applications may be able to access some personal information or do actions on the users’ behalf. These third party applications are not controlled by us and will be governed by their own privacy policy. Users are able to remove third party applications from access their data through their settings.

1. Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

• if necessary to provide the service or product you have requested;
• we receive court orders, subpoenas or other requests for information by law enforcement;
• if otherwise permitted or required by law; or
• for other purposes with your consent.

As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices. Freelancer currently has offices in Australia, The Philippines, The United Kingdom, Canada, and Argentina.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to provide our website and services, to understand how you interact with our website and services, and to improve our website and services. You can disable cookies in your browser settings, but this may limit your ability to use our website and services.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have the right to access, correct, and delete your personal information. You can do this by logging into your account or by contacting us. You also have the right to object to our processing of your personal information, to restrict our processing of your personal information, and to lodge a complaint with a supervisory authority.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16.

9. Changes to this Privacy Policy

We may modify this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website. Your continued use of our website and services after any such changes have been made constitutes your acceptance of the new Privacy Policy.

10. To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follow:

By Email:
support@freelancestatistician.com

For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).

While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.

If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at OAIC, GPO Box 5218, Sydney NSW 2001.

If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Thank you for choosing FreelanceStatistician.com!